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WHAT PEOPLE SAY

Not only about the design but the quality. Never Have I ever found such an awesome case

Rhona Bowers

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Repair Ticket

Whether the result of a flyaway, human error, component failure, or unforeseen circumstances accidents can happen. Drones can typically survive a very light impact; however, any kind of crash should be taken seriously. Depending on the severity of a crash, components can be damaged. This can be severe for external components, such as your gimbal or rotors, which both usually take the biggest hit. At Tracer Drone Technologies our certified technicians can diagnose your drone in our on-site lab. When the unexpected happens, you can send your drone to us where our certified technicians will use our fully equipped lab to diagnose and repair your drone.

To request a repair ticket please complete our online form.

Once you have submitted a repair ticket our repair process is as follows:

You will receive an email with shipping instructions and a UPS prepaid shipping label
On receipt of your drone, we will notify you that we received it
We will inspect your drone and email an estimate of costs for repair
If you approve, we will repair your drone.
If you don’t approve, we will charge a diagnostic fee ($69 or *$59 for members*). You will be responsible for return shipping.
You also have to option of accepting a credit for your drone to use in our online store
After repair and testing, you will receive an invoice to pay online

Service

Safety in the air is paramount. All drones, especially those that are used daily as part of a fleet in a commercial application, require routine maintenance and inspections due to wear and tear. This will ensure that everything is in working order. Wear and tear will affect the overall performance of your drone. Proper service and care can help to avoid costly or total losses. We recommend that you book your drone in for a service check at least once every 6 months. We also recommend that you inspect your drone before any flight.

Commercial drone users should schedule a service every 3 months
To book your drone in for a service please set up a service ticket using the form below
We will review your request and send back a service estimate

Typical service includes:

Drone multi-point inspection and testing
We will advise you as to any concerns or issues and provide an estimate for repairs that may be needed
Once the drone has been serviced you will receive an invoice to pay online
Your drone will be returned to you with a certificate of service

Protect your drone from accidents with TracerCare, our extended warranty service.

Become a Member

Become a member of Tracer Drone to keep up on the latest industry news, product info, and discounts. 

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For Direct Help and Assistance:

1-800-347-9297info@tracerdrone.com

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