Thank you for choosing Tracer Drone Technologies for your purchase. Tracer aims for 100% customer satisfaction. If you are not completely satisfied with your purchase you may return it to us for a full refund or store credit, subject to our conditions. Please see below for more information on our return policy.
ALL PRODUCTS REQUIRING ACTIVATION ARE NON-RETURNABLE/NON-REFUNDABLE
There is a 3% order transaction fee for all processed refunds/canceled orders (except in the case of DOA products)
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, will all original tags and labels attached. No returns are allowed after 30 days. Return shipping costs are to be paid by the purchaser. Any products that are returned damaged and/or defective (except in the case of a DOA return) will be returned to the sender without a refund.
Damage from an improper installation is not returnable. This can include but is not limited to electrical shorting, poorly done soldering, or forceful installation. Any products that are returned damaged and/or defective (except in the case of a DOA return) will be returned to the sender without a refund.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Tracer Drone Technologies LLC
1550 Lehigh Drive, Suite 201
Easton, PA 18042
You are responsible for shipping and making sure your return is insured and packaged correctly.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), contact a Customer Support no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer Support immediately at 800 347 9297.
Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Dronenerds.com. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.
Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a customer support the order will then be refunded back to the original form of payment.
A 20% restocking fee will be charged for all returns.
Sale and clearance items are FINAL SALE and cannot be returned.
The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, as well as the original documentation and packaging and RMA; otherwise the return will not be honored. Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.
If you have any questions concerning our return policy, please contact us at: